The carfax.usacar.help service provides digital services for obtaining CARFAX and AutoCheck reports (hereinafter — the “Report”) based on the Client’s payment.

What exactly you receive

• Official CARFAX or AutoCheck Report for the specified VIN.
• Delivery format: a link for viewing/downloading, a file, or a data extract (screenshot/export).

How to place an order

1. Submit the VIN and contact details via the website form, email, or messenger.
2. Pay for the service (prepayment for multiple Reports is possible).
3. Receive the Report via the selected delivery channel.

Delivery methods

• Email — to the address provided when placing the order (please also check your “Spam”/“Promotions” folders).
• Messengers — WhatsApp/Telegram via the agreed contact.
• Direct link — in a support message for viewing/downloading.

Service delivery timeframes

• Paid orders are processed during business hours: 10:00–18:00 (Europe/Kyiv).
• Orders paid outside business hours or on weekends/holidays are processed in queue on the next business day.
• In isolated cases, delays are possible due to maintenance/unavailability of CARFAX/AutoCheck databases or payment services — we will inform you about the status additionally.

Moment of order completion

• The order is considered fulfilled at the moment access to the Report is provided (link/file/screenshot/data extract).
• After access is provided, the “Refund Policy” applies: no refunds.

Prepayment for multiple Reports

• When prepaying for more than 1 Report, you may receive the Reports in parts.
• The unused balance can be refunded in accordance with the Refund Policy.

Data requirements and Client responsibility

• The Client is responsible for the accuracy of the provided VIN and contact details.
• If there are no records for a specific VIN in the CARFAX/AutoCheck databases, the Report may contain a corresponding notice — this is also considered service delivery if the Report has been generated and delivered.

If the service was not provided

• If, for technical reasons, the Report was not provided (the Client did not receive it), we will issue a 100% refund or, with the Client’s consent, fulfill the order again at no extra charge.

Support and contacts

• Email: info@usacar.help
• Phone/WhatsApp/Telegram: +38 (067) 952-44-48
• Inquiry processing hours: business days, 10:00–18:00 (Europe/Kyiv)
• Details: ФОП СТАСЕНКО Р.В., Address: Шолуденка 1Б, office 225